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Issues following Webmail Update

posted Sep 20, 2019, 3:14 PM by David Bartholomew   [ updated Sep 30, 2019, 6:14 AM ]
 # Issue Headline    Description  Current Status   Notes
 Printing from the Webmail  Printing of emails from the client are coming out empty.  URGENT

Vendor Notified
09-30-2019 It seems this printing issue may be unique to users who do not have the preview pane enabled.   the link below shows how to enable the Preview Pane  

Example Preview Pane - Right
Example Preview Pane - Bottom

09-23-2019 A fix was applied. However, this only fixed a small portion of the printing issues. The issue has been escalated as very urgent.

The vendor, SmarterMail, is aware of the issue and is working on a solution.
There is a work around by printing the "Text" view this does not help with images.

Here is a How To video.

 Shared Folders  Clients that had multiple mailbox access may need to reconnect the shared access  Vendor Notified
In Progress