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  7064 East Fish Lake Road
Maple Grove, Minnesota 55311

Main Telephone: (763) 420-9992


Regular Maintenance Window
Sunday nights from 10 p.m. to 6 a.m.
Emergency Maintenance Window
Nightly from 10 p.m. to 6 a.m.

All servers are running normally

posted Oct 21, 2019, 6:55 AM by David Bartholomew

No issues reported.

App Server Down

posted Oct 21, 2019, 6:05 AM by David Bartholomew   [ updated Oct 21, 2019, 6:54 AM ]

8:40 AM - The web server is responding normally.  The issue was caused by a server update that was applied during the regular maintenance of the web server.  The patch was removed and has been blocked so we can investigate why this caused the web server to become unresponsive and how to mitigate so the patches can be applied or eliminated on future updates. 

8:20 AM - We are continuing investigate and work to resolve this issue on the server.
7:40 AM - We are working on an issue with our App Server.  The server is returning a Connection Timeout error.

Updates will be posted as they are available.

Issues following Webmail Update

posted Sep 20, 2019, 3:14 PM by David Bartholomew   [ updated Sep 30, 2019, 6:14 AM ]

 # Issue Headline    Description  Current Status   Notes
 Printing from the Webmail  Printing of emails from the webmail.cazarin.com client are coming out empty.  URGENT
IN PROGRESS

Vendor Notified
09-30-2019 It seems this printing issue may be unique to users who do not have the preview pane enabled.   the link below shows how to enable the Preview Pane
https://www.screencast.com/t/wlGgGP0Mj6i  

Example Preview Pane - Right
Example Preview Pane - Bottom


09-23-2019 A fix was applied. However, this only fixed a small portion of the printing issues. The issue has been escalated as very urgent.

The vendor, SmarterMail, is aware of the issue and is working on a solution.
There is a work around by printing the "Text" view this does not help with images.

Here is a How To video.

 Shared Folders  Clients that had multiple mailbox access may need to reconnect the shared access  Vendor Notified
In Progress


Emergency Email Server - COMPLETE

posted Sep 18, 2019, 1:13 PM by David Bartholomew   [ updated Sep 18, 2019, 9:26 PM ]

11:12PM 18-SEP-2019: The webmail server is up and running.  Email is flowing in and out of the server as normal.  

9:55PM 18-SEP-2019: We will begin the update/upgrade in about five (5) minutes at 10 PM.

This only affects email users hosted on Cazarin Interactive's e-mail server - webmail.cazarin.com

Our email server at webmail.cazarin.com requires an emergency update/upgrade that will be installed tonight, Wednesday, September 18, 2019 after 10 p.m.
  • The maintenance window starts at 10:00 p.m. Central US Time 
  • Estimated down time is 60 minutes or less.
Every effort is being made to minimize the interruption to services:
  • All Incoming email messages will be held and delivered after the server is back online.
  • If you are using an email client (i.e. mobile phone, Outlook, MacMail, or another email client) sent messages will stay in the outbox until the server is back online.
  • All access to https://webmail.cazarin.com  will be down while the server is offline. 
Status updates will be posted online at http://maintenance.cazarin.com including when the server goes down and is back online. 

If you experience a serious problem after the update is complete,  please call the help desk at 763-420-9992 choose option five (5).  If the issue can wait until morning please leave a message by pressing two (2). If we are unable to answer the call, please leave a detailed message so we can return your call as soon as possible. 

Thank you for your patience and understanding.

Best Regards,
David Bartholomew
Production Director

helpdesk@cazarin.com
+1-763-420-9992 

All Servers Running Normally

posted Sep 10, 2019, 7:41 PM by David Bartholomew

No issues reported.

SCHEDULED MAINTENANCE COMPLETE

posted Sep 6, 2019, 12:01 PM by David Bartholomew   [ updated Sep 8, 2019, 10:24 PM ]

12:15 a.m. - The migration is complete. We are working on a remaining issue with 

11:50 p.m. update - The following tasks are progressing:

  • IP addresses moved from Dallas to Minneapolis.
  • Final data sync completed. 
  • The servers in Minneapolis are now coming back online. 

11 p.m. update - The following tasks are progressing

10 p.m. - The migration process has started. 

9 p.m. - Preparations are underway for the migration.  We expect servers to begin shutting down at 10 p.m.


The following is a detailed description of special activities scheduled during this Sunday's weekly maintenance period.  
Updates will be visible on this page and post starting Sunday night. 


What we are doing:

We are migrating all services, servers, and IP addresses from the Dallas facility to our main hosting facility in Minneapolis, MN.

 

When are we doing it:

The migration is scheduled for Sunday, September 8 at 9 p.m. (US-CST).  

 

What can you expect:

Starting at 9 p.m. (US-CST), hosted services in Dallas will be shut down and inaccessible. At that time we will be migrating the Dallas IP address ranges to Minneapolis. We will also be doing a final data sync and will bring the servers online in Minneapolis at the same time.  We anticipate the entire migration to be complete by 1 a.m. (US-CST) Monday September 9 (4 Hours).

 

How we are doing it:

Since early June we have been performing server replication from Dallas to Minneapolis using our replication software once daily. We have confirmed system integrity by booting and spot checking replicated servers in the Minneapolis data center.  This week we have increased replication frequency to twice daily.  On Saturday morning, September 8, we will increase replication to hourly to minimize the amount of changed data to be moved at the time of final migration. At 9 p.m. Sunday night  we will bring down the Dallas servers and perform a final replication. At that time the IP addresses will also be moving from Dallas to Minneapolis. When the final replication completes, the replicated servers will be brought online in Minneapolis. We will keep the servers in Dallas until the hard shutdown date on October 1 in case of any unforeseen issues. 


No configuration changes are required by any of the customers after the migration has completed.  


What should I do if there’s an issue after 1 a.m. Monday, September 9th?

Cazarin and the hosting service center will both have telephone service available during the migration and after the migration is complete.  

Please call 763-420-9992 at the menu prompt dial


No Issues Reported

posted Aug 16, 2019, 6:13 AM by David Bartholomew


Cazarin App Server Issue August 7, 2019

posted Aug 7, 2019, 11:52 AM by David Bartholomew   [ updated Aug 7, 2019, 1:09 PM ]

2:40 PM - The server is back online!  All services are restored to normal operation.
The issue is under investigation by the hosting team  and a full report will be available upon request from the helpdesk@cazarin.com. 

2:30 PM  - The server is restarting and we estimate to be fully online before the next update.

2:02 PM - The server which hosts our dashboard (cazarin.net) and respective client applications is currently offline.
Our team is working on the problem to get the sites back up and running as quickly as possible.
Updates will be posted here in 30 minutes.

No Issues Reported

posted Feb 28, 2019, 3:50 PM by David Bartholomew

Cazarin Email (webmail.cazarin.com) Slowness

posted Feb 13, 2019, 2:29 PM by David Bartholomew   [ updated Feb 13, 2019, 3:09 PM ]

The issue has been resolved - email services have returned to normal. 5:09PM

Users of webmail.cazarin.com are experiencing sluggish response and some intermittent connection issues. 

We are working hard on the issue with our hosting team in identifying and fixing the issue.

Please watch this posting for additional updates.

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