7064 East Fish Lake Road
Maple Grove, Minnesota 55311

Main Telephone: (763) 420-9992

Regular Maintenance Window
Sunday nights from 10 p.m. to 6 a.m.
Emergency Maintenance Window
Nightly from 10 p.m. to 6 a.m.

Site Outages 12-11-2017

posted by David Bartholomew   [ updated ]

11:30AM December 11, 2017 STATUS UPDATE The server has restarted and all web sites are back online.  We will publish additional information as to cause after the investigation is complete.
11:06AM December 11, 2017 STATUS UPDATE The server is in the process of restarting.
10:43AM December 11, 2017 STATUS UPDATE Hosting is working to fix the issue.  
10:24AM December 11, 2017 STATUS ALERT One of the web servers started alerting of an error. We are working to restore the service to all affected sites as quickly as possible.  This activity affects all sites on the web server.  We will update here as soon as more information is available. 

Webmail Upgrade Information

posted Dec 6, 2017, 6:32 AM by David Bartholomew has a new look and feel!

The upgraded interface uses the latest web technologies and
provides the following features:
  • A clean new look and feel 
  • Faster than previous versions
  • Compatible with all the latest browsers and technologies, including Windows 10 EDGE browser!
  • Fixes issues with deleting messages in Outlook 2013 / 2016
  • Works across mobile devices and tablets with all the capabilities of the desktop version
A few comparison views . . .
Old Inbox New Inbox 
Click on an image to open it full size; and use browser back to return here.

Old Compose Window New Compose Window 

Email Server Upgrade - 12/5/2017

posted Dec 4, 2017, 1:56 PM by David Bartholomew   [ updated Dec 6, 2017, 5:55 AM ]

The upgrade is complete the downtime was less than 20 minutes!  The email server was offline at 10:16 p.m.  and was back online at 10:31 p.m. 

Users of are notified of an update to the email server and services.   

This upgrade is scheduled for Tuesday, December 5 after 10 p.m. and before 11 p.m. US-Central Time 
The total down time is expected to be between 30 and 60 minutes.

During the upgrade: 
  • will be offline.
  • Outgoing email service will be offline.
    Many email clients (such as: Outlook, MacMail, AppleMail, mobile phone email clients, etc) will hold outgoing messages
    in the outbox and will automatically send the message once access to the server is restored. 
  • incoming mail will NOT be affected, as it will be queued and delivered to the server once online.

Internet Connectivity Issues

posted Nov 6, 2017, 10:35 AM by David Bartholomew   [ updated Nov 7, 2017, 6:05 AM ]

UPDATE on yesterday's event:
Level3 issued this statement after resolving the problem: 
"On Monday, November 6th, our network experienced a service disruption affecting some customers with IP-based services. The disruption was caused by a configuration error. We know how important these services are to our customers. Our technicians were able to restore service within approximately 90 minutes."
2:39 PM - We are seeing all systems back to normal from our offices.
Comcast (Xfinity) one of the ISPs affected today has issued this statement. "Internet issues should now be resolved for almost all customers. We apologize for the inconvenience & thank you for your patience."
1:51 PM - Reports continue come in of outages, but the number and breadth of the issue appears to have peaked.  Services appear to be coming back to normal.  We have been monitoring the blue line below the ISP/Site shows error/outages and the uptick that started about noon today.  
12:57 PM - We are also watching central internet outages being reported across the country.  At this point it seems that this issue IS NOT specific to our servers, services or systems.  
12:36 PM - Our data center is reporting a connectivity issue that is affecting connection to and from some websites and email services. We are looking into the issue to fix it as soon as possible.

Email Issues

posted Oct 27, 2017, 2:48 PM by David Bartholomew   [ updated Oct 27, 2017, 3:01 PM ]

5:00PM CDT - This email server is back up and running normally.
4:40PM CDT - One of the email servers has had a drive failure.  We are working on the issue and will update here.

Email Issues

posted Oct 11, 2017, 10:36 AM by David Bartholomew   [ updated Oct 11, 2017, 1:48 PM ]

3:45 PM - The issue has been found and fixed. Email messages are flowing normally again.   Please note if you had an email that was returned as Undeliverable you will need to resend that message.  Go to SENT mail and Reply All. A good practice is to add a small note, something similar to "In case you did not receive this email earlier."   Thank you for your patience.

1:12 PM - Webmail Users are getting "undeliverable" messages.  We are aware of the issue and are working to fix it ASAP!  This area will be updated as new information is available.

Site Outages

posted Oct 11, 2017, 6:35 AM by David Bartholomew   [ updated Oct 11, 2017, 9:21 AM ]

11:19AM October 11, 2017 Most sites have stabilized; however a few are still seeing sluggish response.  We are continuing to work diligently on the root cause and preventitive measures.  Updates will be posted here.  

10:06AM October 11, 2017 We're seeing a re-occurrence of the issue from this morning affecting some websites. 

8:20AM October 11, 2017 Most of the websites are now functioning normally again. Once the server is stabilized and all sites are functioning normally an investigation will be done to determine the root cause and to apply preventative measures.

7:29AM October 11, 2017 STATUS ALERT At approximate 7:00 a.m. this morning (10/11/2017) one of the web servers started alerting of an error. There appears to be an issue with memory on the web server and connection issues with the database server. This activity affected all sites on the webserver.

No issues reported

posted Sep 15, 2017, 11:26 AM by David Bartholomew

Intermittent Service Issues

posted Aug 23, 2017, 6:36 AM by David Bartholomew   [ updated Sep 15, 2017, 11:25 AM ]

UPDATE: 8:57AM CDT 8/23/2017
The DDOS attack affecting the hosting facility has stopped. Services are returning to normal. Some slowness may still be experienced as the services stabilize and bandwidth is cleared. 
Our data hosting facility is fighting a denial of service attack (DDOS).  This causes intermittent service on web site access, email services, applications, etc.  As soon as more information is available we will make it available to you through this page.

DDOS (distributed denial-of-service attack) - the attacker attempts to prevent legitimate users from accessing information or services. By targeting your computer and its network connection, or the computers and network of the sites you are trying to use, an attacker may be able to prevent you from accessing email, websites, online accounts (banking, etc.), or other services that rely on the affected computer.  - from: 

APPLE iPhone/iPad SSL Messages?

posted Jul 21, 2017, 6:14 AM by David Bartholomew   [ updated Sep 15, 2017, 11:23 AM ]

The SSL certificates have to be updated every year and what you are seeing is related to that SSL update.  

A new SSL certificate was applied to the email servers over a week ago and is valid to July 17, 2018 -- but Apple devices (Mac PC and iPhone/iPad etc) do not update these certificates automatically as do other systems.  

There are two options:  The easiest, albeit less secure, is to disable the SSL in your outgoing mail server settings; the second option is to remove and replace the SMTP (Outgoing) server settings.

Full instructions are provided on our help page:
Option 1:  Disable SSL follow the steps to access the Outgoing Mail Server settings see #7 on the link above.  Be sure to check the SSL on/off and the Port numbers!

Option 2:  Also see step #7 above; but remove the existing SMTP settings, save, and then re-add the SMTP server details following step #7.    

That should be it - it should verify and then ask you to accept the certificate - doing so will update it again for another year.
If this doesn't correct the issue please call us from a different telephone and we can step through the settings.

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