7064 East Fish Lake Road
Maple Grove, Minnesota 55311

Main Telephone: (763) 420-9992

Regular Maintenance Window
Sunday nights from 10 p.m. to 6 a.m.
Emergency Maintenance Window
Nightly from 10 p.m. to 6 a.m.

All Services Running Normally

posted Mar 6, 2020, 8:40 AM by David Bartholomew


All Services Running Normally

posted Mar 2, 2020, 6:18 AM by David Bartholomew   [ updated Mar 2, 2020, 6:39 AM ]

All systems are running normally as of 7:20AM CST, Monday, March 2, 2020.

Webmail/Email Issue corrected at 7:20AM Monday, March 2.

All email services were restarted and are responding normally. A report was received of an email error signing in to webmail which then led us to the exact issue and this was fixed immediately. 

  • All incoming emails were held on our spam filter and have now been delivered to your mailbox.
  • Sent emails during the issue may have remained in your email client's outbox and will be or have already sent when the client connected to the server.  Messages that are not in the outbox may have returned a delivery failure message require that you resend the message. 

 We appreciate your understanding during this issue and apologize for any inconvenience.

All services running normally

posted Feb 14, 2020, 10:32 AM by David Bartholomew

Some Web Sites Down!

posted Jan 30, 2020, 11:07 AM by David Bartholomew   [ updated Jan 30, 2020, 11:53 AM ]

01/30/20 01:52 PM Initial results show a serious server issue within the ColdFusion service was found and has been corrected. Our hosting team is working to determine the root cause and to put in place any permanent fixes available to prevent future issues.  

01/30/20 01:11 PM - The services is back online and all sites are back online.  We are continuing to monitor and determine root cause details. 

01/30/20 01:04 PM - We are experiencing an issue with one web server which hosts several web sites.  We are aware of the problem and have a team working on it.

All servers are running normally

posted Jan 22, 2020, 6:12 AM by David Bartholomew

No issues reported.

Note: The Webmail Server upgrade was successfully completed last night with a down time of 10 minutes - no issues are reported email fully returned to normal.

Email Server Update Tonight! 1/21/2020 10pm

posted Jan 21, 2020, 9:23 AM by David Bartholomew   [ updated Jan 22, 2020, 6:09 AM ]

10:11 p.m. Upgrade was completed and server is restored to normal activity. 

10:01 p.m. Upgrade started

Our email server at requires an urgent update and is scheduled for tonight, Tuesday, January 21, 2020 after 10 p.m.

  • The maintenance window starts at 10:00 p.m. Central US Time .
  • Estimated down time is 20 minutes or less during this hour.

Every effort is being made to minimize the interruption to services:

  • All Incoming email messages will be held and delivered after the server is back online.
  • If you are using an email client (i.e. mobile phone, Outlook, MacMail, or another email client) sent messages will stay in the outbox until the server is back online. You may receive an error while attempting to send and/or receive during the offline period.
  • All access to  will be down while the server is offline. 
  • The entire down time is estimated at 20 minutes and is scheduled to happen during the hour from 10 to 11 PM CST.

Status updates will be posted online here at  

If you experience a problem after the update is complete please call our office at 763-420-9992 choose menu option nine (9) for Technical Support.  You may then to leave a message we will work issues as quickly as possible when the office opens Wednesday morning.  If you experience a severe issue that cannot wait until morning please press five (5) during the menu. If we are unable to answer the call it is because we are either on another call or working an issue away from the phone; please leave a detailed message and we will return your call as soon as possible. 

Thank you for your patience and understanding.

Web Server Issues - W1

posted Jan 21, 2020, 7:19 AM by David Bartholomew   [ updated Jan 21, 2020, 7:47 AM ]


A web process was discovered on the server that was consuming resources at an extremely high value. That process has been reset and the resources have returned to normal.  We will continue to monitor, however the issue is resolved for the sites affected by this immediate action. 

The hosting team is working to make a permanent correction for this issue to avoid this problem in the future.  No further updates are expected at this time.

Some websites on our W1 server are experiencing severe slow issues.  We are aware of the issue and we have a team working on the issue. 
Updates will be reported here as they are made available.

All servers are running normally

posted Oct 21, 2019, 6:55 AM by David Bartholomew

No issues reported.

App Server Down

posted Oct 21, 2019, 6:05 AM by David Bartholomew   [ updated Oct 21, 2019, 6:54 AM ]

8:40 AM - The web server is responding normally.  The issue was caused by a server update that was applied during the regular maintenance of the web server.  The patch was removed and has been blocked so we can investigate why this caused the web server to become unresponsive and how to mitigate so the patches can be applied or eliminated on future updates. 

8:20 AM - We are continuing investigate and work to resolve this issue on the server.
7:40 AM - We are working on an issue with our App Server.  The server is returning a Connection Timeout error.

Updates will be posted as they are available.

Issues following Webmail Update

posted Sep 20, 2019, 3:14 PM by David Bartholomew   [ updated Sep 30, 2019, 6:14 AM ]

 # Issue Headline    Description  Current Status   Notes
 Printing from the Webmail  Printing of emails from the client are coming out empty.  URGENT

Vendor Notified
09-30-2019 It seems this printing issue may be unique to users who do not have the preview pane enabled.   the link below shows how to enable the Preview Pane  

Example Preview Pane - Right
Example Preview Pane - Bottom

09-23-2019 A fix was applied. However, this only fixed a small portion of the printing issues. The issue has been escalated as very urgent.

The vendor, SmarterMail, is aware of the issue and is working on a solution.
There is a work around by printing the "Text" view this does not help with images.

Here is a How To video.

 Shared Folders  Clients that had multiple mailbox access may need to reconnect the shared access  Vendor Notified
In Progress

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