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  7064 East Fish Lake Road
Maple Grove, Minnesota 55311

Main Telephone: (763) 420-9992


Regular Maintenance Window
Sunday nights from 10 p.m. to 6 a.m.
Emergency Maintenance Window
Nightly from 10 p.m. to 6 a.m.

No Issues Reported

posted May 25, 2018, 3:52 AM by David Bartholomew

On Monday, May 28, 2018 
Our offices will be closed in observance of US Memorial Day holiday. Emergency services are available by telephone only, please call +1 (763) 420-9992 and press 2 for the Helpdesk.

No issues reported

posted May 22, 2018, 4:05 AM by David Bartholomew

Weekly maintenance completed as scheduled.  

Email Service Delays

posted May 11, 2018, 5:57 AM by David Bartholomew   [ updated May 11, 2018, 12:34 PM ]

**FINAL UPDATE ** 1:08 PM - The delayed messages have been all released and processed. All mail is flowing.
We thank you for your patience during this issue.

The email server had issues this morning with a huge spam hit. Unfortunately, there isn't a lot of defense available. What happened was an email account's password became compromised. Someone obtained and then shared the password to an email account. Over 350 thousand email messages flooded the server over a short span. This caused extreme delays in processing messages. 

Today's activity raises the awareness of using complex passwords for all online accounts. We recommended that you use a different password for every account you own.
 
Update 9:55AM - The email spool is clear. This means all New incoming and outgoing messages are flowing.
Messages sent and received from earlier in the day will continue to flow until all are complete.

Update 9:21AM - We have identified the issue and are clearing the issue.

7:55AM - Customers are experiencing an email delay, on both incoming and outbound emails.
We are working to resolve this issue as fast as possible. We will post updates here.

Sluggish Responses

posted Mar 29, 2018, 12:33 PM by David Bartholomew

At approximately 1:42 PM we had alerts of sluggish response on several websites and services. Our security team and services found and blocked a large scale scan system that was attempting to find accesses to our servers.  

All access to the blocked systems have been blocked and normal service has restored at 2:03 PM.

No issues reported

posted Dec 22, 2017, 7:31 AM by David Bartholomew

Your friends at Cazarin Interactive wish you and your families a blessed holiday season and a prosperous new year!

Site Outages 12-11-2017

posted Dec 11, 2017, 8:45 AM by David Bartholomew   [ updated Dec 11, 2017, 9:58 AM ]

11:30AM December 11, 2017 STATUS UPDATE The server has restarted and all web sites are back online.  We will publish additional information as to cause after the investigation is complete.
11:06AM December 11, 2017 STATUS UPDATE The server is in the process of restarting.
10:43AM December 11, 2017 STATUS UPDATE Hosting is working to fix the issue.  
10:24AM December 11, 2017 STATUS ALERT One of the web servers started alerting of an error. We are working to restore the service to all affected sites as quickly as possible.  This activity affects all sites on the web server.  We will update here as soon as more information is available. 

Webmail Upgrade Information

posted Dec 6, 2017, 6:32 AM by David Bartholomew

webmail.cazarin.com has a new look and feel!

The upgraded interface uses the latest web technologies and
provides the following features:
  • A clean new look and feel 
  • Faster than previous versions
  • Compatible with all the latest browsers and technologies, including Windows 10 EDGE browser!
  • Fixes issues with deleting messages in Outlook 2013 / 2016
  • Works across mobile devices and tablets with all the capabilities of the desktop version
A few comparison views . . .
Old Inbox New Inbox 
 
 
Click on an image to open it full size; and use browser back to return here.

Old Compose Window New Compose Window 
 
 


Email Server Upgrade - 12/5/2017

posted Dec 4, 2017, 1:56 PM by David Bartholomew   [ updated Dec 6, 2017, 5:55 AM ]

The upgrade is complete the downtime was less than 20 minutes!  The email server was offline at 10:16 p.m.  and was back online at 10:31 p.m. 

Users of https://webmail.cazarin.com are notified of an update to the email server and services.   

This upgrade is scheduled for Tuesday, December 5 after 10 p.m. and before 11 p.m. US-Central Time 
The total down time is expected to be between 30 and 60 minutes.

During the upgrade: 
  • https://webmail.cazarin.com will be offline.
  • Outgoing email service will be offline.
    Many email clients (such as: Outlook, MacMail, AppleMail, mobile phone email clients, etc) will hold outgoing messages
    in the outbox and will automatically send the message once access to the server is restored. 
  • incoming mail will NOT be affected, as it will be queued and delivered to the server once online.

Internet Connectivity Issues

posted Nov 6, 2017, 10:35 AM by David Bartholomew   [ updated Nov 7, 2017, 6:05 AM ]

UPDATE on yesterday's event:
Level3 issued this statement after resolving the problem: 
"On Monday, November 6th, our network experienced a service disruption affecting some customers with IP-based services. The disruption was caused by a configuration error. We know how important these services are to our customers. Our technicians were able to restore service within approximately 90 minutes."
---
2:39 PM - We are seeing all systems back to normal from our offices.
Comcast (Xfinity) one of the ISPs affected today has issued this statement. "Internet issues should now be resolved for almost all customers. We apologize for the inconvenience & thank you for your patience."
1:51 PM - Reports continue come in of outages, but the number and breadth of the issue appears to have peaked.  Services appear to be coming back to normal.  We have been monitoring http://downdetector.com/ the blue line below the ISP/Site shows error/outages and the uptick that started about noon today.  
12:57 PM - We are also watching central internet outages being reported across the country.  At this point it seems that this issue IS NOT specific to our servers, services or systems.  
12:36 PM - Our data center is reporting a connectivity issue that is affecting connection to and from some websites and email services. We are looking into the issue to fix it as soon as possible.

Email Issues

posted Oct 27, 2017, 2:48 PM by David Bartholomew   [ updated Oct 27, 2017, 3:01 PM ]

5:00PM CDT - This email server is back up and running normally.
4:40PM CDT - One of the email servers has had a drive failure.  We are working on the issue and will update here.

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