 7064 East Fish Lake Road Maple Grove, Minnesota 55311 Main Telephone: (763) 420-9992 Regular Maintenance Window Sunday nights from 10 p.m. to 6 a.m. Emergency Maintenance Window Nightly from 10 p.m. to 6 a.m. |
Archives
App Server Down
8:40 AM - The web server is responding normally. The issue was caused by a server update that was applied during the regular maintenance of the web server. The patch was removed and has been blocked so we can investigate why this caused the web server to become unresponsive and how to mitigate so the patches can be applied or eliminated on future updates. 8:20 AM - We are continuing investigate and work to resolve this issue on the server. 7:40 AM - We are working on an issue with our App Server. The server is returning a Connection Timeout error. Updates will be posted as they are available. |
Issues following Webmail Update
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Emergency Email Server - COMPLETE
11:12PM 18-SEP-2019: The webmail server is up and running. Email is flowing in and out of the server as normal. 9:55PM 18-SEP-2019: We will begin the update/upgrade in about five (5) minutes at 10 PM. This only affects email users hosted on Cazarin Interactive's e-mail server - webmail.cazarin.com Our email server at webmail.cazarin.com requires an emergency update/upgrade that will be installed tonight, Wednesday, September 18, 2019 after 10 p.m.
Every effort is being made to minimize the interruption to services:
Status updates will be posted online at http://maintenance.cazarin.com including when the server goes down and is back online. If you experience a serious problem after the update is complete, please call the help desk at 763-420-9992 choose option five (5). If the issue can wait until morning please leave a message by pressing two (2). If we are unable to answer the call, please leave a detailed message so we can return your call as soon as possible. Thank you for your patience and understanding. Best Regards, David Bartholomew Production Director helpdesk@cazarin.com +1-763-420-9992 |
SCHEDULED MAINTENANCE COMPLETE
12:15 a.m. - The migration is complete. We are working on a remaining issue with 11:50 p.m. update - The following tasks are progressing:
11 p.m. update - The following tasks are progressing 10 p.m. - The migration process has started. 9 p.m. - Preparations are underway for the migration. We expect servers to begin shutting down at 10 p.m. The following is a detailed description of special activities scheduled during this Sunday's weekly maintenance period. What we are doing: We are migrating all services, servers, and IP addresses from the Dallas facility to our main hosting facility in Minneapolis, MN.
When are we doing it: The migration is scheduled for Sunday, September 8 at 9 p.m. (US-CST).
What can you expect: Starting at 9 p.m. (US-CST), hosted services in Dallas will be shut down and inaccessible. At that time we will be migrating the Dallas IP address ranges to Minneapolis. We will also be doing a final data sync and will bring the servers online in Minneapolis at the same time. We anticipate the entire migration to be complete by 1 a.m. (US-CST) Monday September 9 (4 Hours).
How we are doing it: Since early June we have been performing server replication from Dallas to Minneapolis using our replication software once daily. We have confirmed system integrity by booting and spot checking replicated servers in the Minneapolis data center. This week we have increased replication frequency to twice daily. On Saturday morning, September 8, we will increase replication to hourly to minimize the amount of changed data to be moved at the time of final migration. At 9 p.m. Sunday night we will bring down the Dallas servers and perform a final replication. At that time the IP addresses will also be moving from Dallas to Minneapolis. When the final replication completes, the replicated servers will be brought online in Minneapolis. We will keep the servers in Dallas until the hard shutdown date on October 1 in case of any unforeseen issues. No configuration changes are required by any of the customers after the migration has completed. What should I do if there’s an issue after 1 a.m. Monday, September 9th? Cazarin and the hosting service center will both have telephone service available during the migration and after the migration is complete. Please call 763-420-9992 at the menu prompt dial 5 |
Cazarin App Server Issue August 7, 2019
2:40 PM - The server is back online! All services are restored to normal operation. The issue is under investigation by the hosting team and a full report will be available upon request from the helpdesk@cazarin.com. 2:30 PM - The server is restarting and we estimate to be fully online before the next update. Our team is working on the problem to get the sites back up and running as quickly as possible. Updates will be posted here in 30 minutes. |
Cazarin Email (webmail.cazarin.com) Slowness
The issue has been resolved - email services have returned to normal. 5:09PM Users of webmail.cazarin.com are experiencing sluggish response and some intermittent connection issues. We are working hard on the issue with our hosting team in identifying and fixing the issue. Please watch this posting for additional updates. |
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