7064 East Fish Lake Road
Maple Grove, Minnesota 55311

Main Telephone: (763) 420-9992

Regular Maintenance Window
Sunday nights from 10 p.m. to 6 a.m.
Emergency Maintenance Window
Nightly from 10 p.m. to 6 a.m.

Email Issues

posted Oct 11, 2017, 10:36 AM by David Bartholomew   [ updated Oct 11, 2017, 1:48 PM ]

3:45 PM - The issue has been found and fixed. Email messages are flowing normally again.   Please note if you had an email that was returned as Undeliverable you will need to resend that message.  Go to SENT mail and Reply All. A good practice is to add a small note, something similar to "In case you did not receive this email earlier."   Thank you for your patience.

1:12 PM - Webmail Users are getting "undeliverable" messages.  We are aware of the issue and are working to fix it ASAP!  This area will be updated as new information is available.

Site Outages

posted Oct 11, 2017, 6:35 AM by David Bartholomew   [ updated Oct 11, 2017, 9:21 AM ]

11:19AM October 11, 2017 Most sites have stabilized; however a few are still seeing sluggish response.  We are continuing to work diligently on the root cause and preventitive measures.  Updates will be posted here.  

10:06AM October 11, 2017 We're seeing a re-occurrence of the issue from this morning affecting some websites. 

8:20AM October 11, 2017 Most of the websites are now functioning normally again. Once the server is stabilized and all sites are functioning normally an investigation will be done to determine the root cause and to apply preventative measures.

7:29AM October 11, 2017 STATUS ALERT At approximate 7:00 a.m. this morning (10/11/2017) one of the web servers started alerting of an error. There appears to be an issue with memory on the web server and connection issues with the database server. This activity affected all sites on the webserver.

No issues reported

posted Sep 15, 2017, 11:26 AM by David Bartholomew

Intermittent Service Issues

posted Aug 23, 2017, 6:36 AM by David Bartholomew   [ updated Sep 15, 2017, 11:25 AM ]

UPDATE: 8:57AM CDT 8/23/2017
The DDOS attack affecting the hosting facility has stopped. Services are returning to normal. Some slowness may still be experienced as the services stabilize and bandwidth is cleared. 
Our data hosting facility is fighting a denial of service attack (DDOS).  This causes intermittent service on web site access, email services, applications, etc.  As soon as more information is available we will make it available to you through this page.

DDOS (distributed denial-of-service attack) - the attacker attempts to prevent legitimate users from accessing information or services. By targeting your computer and its network connection, or the computers and network of the sites you are trying to use, an attacker may be able to prevent you from accessing email, websites, online accounts (banking, etc.), or other services that rely on the affected computer.  - from: 

APPLE iPhone/iPad SSL Messages?

posted Jul 21, 2017, 6:14 AM by David Bartholomew   [ updated Sep 15, 2017, 11:23 AM ]

The SSL certificates have to be updated every year and what you are seeing is related to that SSL update.  

A new SSL certificate was applied to the email servers over a week ago and is valid to July 17, 2018 -- but Apple devices (Mac PC and iPhone/iPad etc) do not update these certificates automatically as do other systems.  

There are two options:  The easiest, albeit less secure, is to disable the SSL in your outgoing mail server settings; the second option is to remove and replace the SMTP (Outgoing) server settings.

Full instructions are provided on our help page:
Option 1:  Disable SSL follow the steps to access the Outgoing Mail Server settings see #7 on the link above.  Be sure to check the SSL on/off and the Port numbers!

Option 2:  Also see step #7 above; but remove the existing SMTP settings, save, and then re-add the SMTP server details following step #7.    

That should be it - it should verify and then ask you to accept the certificate - doing so will update it again for another year.
If this doesn't correct the issue please call us from a different telephone and we can step through the settings.

Emergency Server Restart

posted Jun 23, 2017, 9:57 AM by David Bartholomew   [ updated Sep 15, 2017, 11:23 AM ]

One of our servers has been been experiencing slow responses and we're working to permanently fix this issue.
We've added resources to this server to accommodate for the increased requirements.  This is involves a emergency system restart of the server.   

We are continuing to monitor and work on this issue.  

iPAD, iPhone, MacMail - Untrusted Certificate Warnings

posted Apr 3, 2017, 10:44 AM by David Bartholomew   [ updated Sep 15, 2017, 11:23 AM ]

Some Apple devices (iPad, iPhone, some Mac computers) were receiving Certificate warnings for Webmail connections. We believe any issue with this has been resolved. However, if you continue to receive certificate warning messages on your device we suggest disabling the SSL connection.  These steps are detailed on our <a href="/helpdesk/documentation/ios-email.cfm">iOS help page</a>.

Emergency Restart 2/7/2017 5:05 PM

posted Feb 8, 2017, 9:07 AM by David Bartholomew   [ updated Sep 15, 2017, 11:23 AM ]

At approximate 4 p.m. on Tuesday, 2/7/2017 one of the web servers started sending an error alert.  It was a minor issue that was going to be worked during emergency maintenance hours. However, at 4:45 p.m. the server through a major error alert and the server required a complete restart.  The server was back online by 5:00 p.m. and all sites were reporting online as of 5:15 p.m.

An investigation is underway to determine the exact cause and to apply preventative measures.  

Maintenance Activity - Completed

posted Oct 27, 2016, 10:57 AM by David Bartholomew   [ updated Sep 15, 2017, 11:23 AM ]

The maintenance activity is completed and as expected no outages were reported due to this activity.

Updated Information

posted Oct 19, 2016, 10:56 AM by David Bartholomew   [ updated Sep 15, 2017, 11:22 AM ]

The activity for next week is confirmed. 

However, outages will be restricted to only happen during our weekly maintenance window on Sunday night between 10PM and 6AM, October 23rd.

1-10 of 11