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  7064 East Fish Lake Road
Maple Grove, Minnesota 55311

Main Telephone: (763) 420-9992


Regular Maintenance Window
Sunday nights from 10 p.m. to 6 a.m.
Emergency Maintenance Window
Nightly from 10 p.m. to 6 a.m.

No Issues Reported

posted Aug 16, 2019, 6:13 AM by David Bartholomew


Cazarin App Server Issue August 7, 2019

posted Aug 7, 2019, 11:52 AM by David Bartholomew   [ updated Aug 7, 2019, 1:09 PM ]

2:40 PM - The server is back online!  All services are restored to normal operation.
The issue is under investigation by the hosting team  and a full report will be available upon request from the helpdesk@cazarin.com. 

2:30 PM  - The server is restarting and we estimate to be fully online before the next update.

2:02 PM - The server which hosts our dashboard (cazarin.net) and respective client applications is currently offline.
Our team is working on the problem to get the sites back up and running as quickly as possible.
Updates will be posted here in 30 minutes.

No Issues Reported

posted Feb 28, 2019, 3:50 PM by David Bartholomew

Cazarin Email (webmail.cazarin.com) Slowness

posted Feb 13, 2019, 2:29 PM by David Bartholomew   [ updated Feb 13, 2019, 3:09 PM ]

The issue has been resolved - email services have returned to normal. 5:09PM

Users of webmail.cazarin.com are experiencing sluggish response and some intermittent connection issues. 

We are working hard on the issue with our hosting team in identifying and fixing the issue.

Please watch this posting for additional updates.

No Issues Reported

posted Nov 28, 2018, 2:36 PM by David Bartholomew


Server Issue Reported

posted Oct 12, 2018, 9:27 AM by David Bartholomew   [ updated Oct 12, 2018, 1:39 PM ]

We are experiencing a server connectivity issue on some websites.  We are actively working to identify and fix the issue.  
Once more information is available it will be posted here.
3:30PM We have a team who continues to work only at fixing the issue with this database.  We apologize for the continued delay. 
1:22PM We are continuing to see improvement, there are a few sites that are still in the recovery process. 
12:36PM We apologize for the continued delay. We are working to restore full functionality as quickly as possible. ETA has been moved to 1:30 PM.
11:45AM Database is working and sites are restarting.  ETA is 12:15 PM.  
11:27AM This is specifically affecting specific sites on our windows hosting servers.  This is a server issue and is not a site specific issue. 

Webmail2.cazarin.com Relocation in Progress

posted Aug 7, 2018, 8:02 PM by David Bartholomew   [ updated Aug 7, 2018, 9:25 PM ]

  • 10:50PM COMPLETE all services restored. Email messages have been tested flowing in and out of the server.
  • 10:20PM UPDATE the relocation is process is complete, services are being restored to normal process.
  • 10:00PM Update relocation is in process.

Email Server Relocation Scheduled for Tuesday, August 7, 2018 after 10:00 PM (CDT)

We are moving the email server referred to as webmail2.cazarin.com in preparation for a huge and mandatory upgrade next week.  

The email servers have been replicating between Dallas and Minneapolis for more than two months. All data has been and will continue to be synchronized until the cut-over at 10pm tomorrow night.

During the cut over you may notice a brief impact on sending emails for a very limited time. Incoming email will not be impacted but will be delayed during the outage. We expect the outage to last much less than 60 minutes. To reduce the impact to our users we have scheduled the process from 10 to 11 PM, Minnesota time. 

This move is necessary to prepare for new security standards and compliance requirements that affect all users. In a week we will migrate to the new platform which will give you the newest platform that functions extremely well with all email clients and platforms.  The new platform also supports all security standards and requirements. 

Every effort is being made to minimize the interruption to services.  Cazarin Interactive will be monitoring throughout the upgrade and we will post an update on https://helpdesk.cazarin.com once the upgrade is complete and all systems are stable. 

If you experience issues after 11 PM (CDT), or you experience downtime longer than 60 minutes please phone the help desk at 763-420-9992 Option #2.   If we are unable to answer your call, please leave a detailed message so we can return your call as soon as possible. 

Thank you for your patience and understanding.

No Issues Reported

posted Aug 6, 2018, 2:41 PM by David Bartholomew

Weekly maintenance completed as scheduled.

Websites Offline!

posted Jun 6, 2018, 7:17 AM by David Bartholomew   [ updated Jun 6, 2018, 8:09 AM ]

- 10:09 AM CDT - Restart services is successful all services are returning to normal.

- 10:00 AM CDT - The services restart began.

The offline period will start as close to 10AM as possible; and we have done everything in our option to minimize the length of the outage. 

- 9:46 AM CDT - Cazarin is currently fixing an urgent issue on one of our web servers.  An issue occurred overnight that affected some of our nightly routines.  

We have already identified the issue, will apply the fix at 10AM, and we will be restarting the services.  Several websites will be off-line during this period.  The total outage is expected to be 30 minutes. 

Updates will be posted to this notice.

No Issues Reported

posted May 25, 2018, 3:52 AM by David Bartholomew

On Monday, May 28, 2018 
Our offices will be closed in observance of US Memorial Day holiday. Emergency services are available by telephone only, please call +1 (763) 420-9992 and press 2 for the Helpdesk.

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