 7064 East Fish Lake Road Maple Grove, Minnesota 55311 Main Telephone: (763) 420-9992 Regular Maintenance Window Sunday nights from 10 p.m. to 6 a.m. Emergency Maintenance Window Nightly from 10 p.m. to 6 a.m. |
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Cazarin Email (webmail.cazarin.com) Slowness
The issue has been resolved - email services have returned to normal. 5:09PM Users of webmail.cazarin.com are experiencing sluggish response and some intermittent connection issues. We are working hard on the issue with our hosting team in identifying and fixing the issue. Please watch this posting for additional updates. |
Server Issue Reported
We are experiencing a server connectivity issue on some websites. We are actively working to identify and fix the issue. Once more information is available it will be posted here. 3:30PM We have a team who continues to work only at fixing the issue with this database. We apologize for the continued delay. 1:22PM We are continuing to see improvement, there are a few sites that are still in the recovery process. 12:36PM We apologize for the continued delay. We are working to restore full functionality as quickly as possible. ETA has been moved to 1:30 PM. 11:45AM Database is working and sites are restarting. ETA is 12:15 PM. 11:27AM This is specifically affecting specific sites on our windows hosting servers. This is a server issue and is not a site specific issue. |
Webmail2.cazarin.com Relocation in Progress
Email Server Relocation Scheduled for Tuesday, August 7, 2018 after 10:00 PM (CDT) We are moving the email server referred to as webmail2.cazarin.com in preparation for a huge and mandatory upgrade next week. The email servers have been replicating between Dallas and Minneapolis for more than two months. All data has been and will continue to be synchronized until the cut-over at 10pm tomorrow night. During the cut over you may notice a brief impact on sending emails for a very limited time. Incoming email will not be impacted but will be delayed during the outage. We expect the outage to last much less than 60 minutes. To reduce the impact to our users we have scheduled the process from 10 to 11 PM, Minnesota time. This move is necessary to prepare for new security standards and compliance requirements that affect all users. In a week we will migrate to the new platform which will give you the newest platform that functions extremely well with all email clients and platforms. The new platform also supports all security standards and requirements. Every effort is being made to minimize the interruption to services. Cazarin Interactive will be monitoring throughout the upgrade and we will post an update on https://helpdesk.cazarin.com once the upgrade is complete and all systems are stable. If you experience issues after 11 PM (CDT), or you experience downtime longer than 60 minutes please phone the help desk at 763-420-9992 Option #2. If we are unable to answer your call, please leave a detailed message so we can return your call as soon as possible. Thank you for your patience and understanding. |
Websites Offline!
- 10:09 AM CDT - Restart services is successful all services are returning to normal. - 10:00 AM CDT - The services restart began. The offline period will start as close to 10AM as possible; and we have done everything in our option to minimize the length of the outage. We have already identified the issue, will apply the fix at 10AM, and we will be restarting the services. Several websites will be off-line during this period. The total outage is expected to be 30 minutes. Updates will be posted to this notice. |
No Issues Reported
On Monday, May 28, 2018 Our offices will be closed in observance of US Memorial Day holiday. Emergency services are available by telephone only, please call +1 (763) 420-9992 and press 2 for the Helpdesk. |
Email Service Delays
**FINAL UPDATE ** 1:08 PM - The delayed messages have been all released and processed. All mail is flowing. We thank you for your patience during this issue. The email server had issues this morning with a huge spam hit. Unfortunately, there isn't a lot of defense available. What happened was an email account's password became compromised. Someone obtained and then shared the password to an email account. Over 350 thousand email messages flooded the server over a short span. This caused extreme delays in processing messages.
Update 9:55AM - The email spool is clear. This means all New incoming and outgoing messages are flowing. Messages sent and received from earlier in the day will continue to flow until all are complete. Update 9:21AM - We have identified the issue and are clearing the issue. 7:55AM - Customers are experiencing an email delay, on both incoming and outbound emails. We are working to resolve this issue as fast as possible. We will post updates here. |
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