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Email Service Delays

posted May 11, 2018, 5:57 AM by David Bartholomew   [ updated May 11, 2018, 12:34 PM ]
**FINAL UPDATE ** 1:08 PM - The delayed messages have been all released and processed. All mail is flowing.
We thank you for your patience during this issue.

The email server had issues this morning with a huge spam hit. Unfortunately, there isn't a lot of defense available. What happened was an email account's password became compromised. Someone obtained and then shared the password to an email account. Over 350 thousand email messages flooded the server over a short span. This caused extreme delays in processing messages. 

Today's activity raises the awareness of using complex passwords for all online accounts. We recommended that you use a different password for every account you own.
 
Update 9:55AM - The email spool is clear. This means all New incoming and outgoing messages are flowing.
Messages sent and received from earlier in the day will continue to flow until all are complete.

Update 9:21AM - We have identified the issue and are clearing the issue.

7:55AM - Customers are experiencing an email delay, on both incoming and outbound emails.
We are working to resolve this issue as fast as possible. We will post updates here.

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