Internet Connectivity Issues

Post date: Nov 6, 2017 6:35:46 PM

UPDATE on yesterday's event:

Level3 issued this statement after resolving the problem:

"On Monday, November 6th, our network experienced a service disruption affecting some customers with IP-based services. The disruption was caused by a configuration error. We know how important these services are to our customers. Our technicians were able to restore service within approximately 90 minutes."


2:39 PM - We are seeing all systems back to normal from our offices.

Comcast (Xfinity) one of the ISPs affected today has issued this statement. "Internet issues should now be resolved for almost all customers. We apologize for the inconvenience & thank you for your patience."

1:51 PM - Reports continue come in of outages, but the number and breadth of the issue appears to have peaked. Services appear to be coming back to normal. We have been monitoring the blue line below the ISP/Site shows error/outages and the uptick that started about noon today.

12:57 PM - We are also watching central internet outages being reported across the country. At this point it seems that this issue IS NOT specific to our servers, services or systems.

12:36 PM - Our data center is reporting a connectivity issue that is affecting connection to and from some websites and email services. We are looking into the issue to fix it as soon as possible.