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Webmail Server Connectivity Issues (Resolved)

posted Jul 21, 2021, 7:31 AM by David Bartholomew   [ updated Jul 21, 2021, 7:57 AM ]
9:52 AM CDT   The encrypted connections are again valid and connections are working. 
If you continue to have any issues please contact Technical Support at (form near the bottom), or by phone (763) 465-0004.
We are experiencing connectivity issues between email clients and our email server.  This is being reported by numerous email users.  
We are working to resolve this as quickly as possible and will provide updates on this page as they are available.

There are two temporary fixes: 
  1. Connect directly to
    You will sign in to the webmail using your full email address and email password.  

  2. Outlook settings reset
    1. Go into File > Account Settings > Account Settings 
    2. Click on your account in the list. 
    3. Click Repair > Advanced Options
    4. Check "Let me repair my account manually."
    5. Click Repair button
    6. Under Incoming Mail:
      Change the port number as follows, note at the top if the account type is IMAP or POP3: 
        IMAP   Change to port 143
        POP3   Change to port 110
      Change the Encryption Method to "None"
    7. Under Outgoing Mail
      Change the port number to 587
      Change the Encryption Method to "None"
    8. Click Next to save the changes. Close the account settings window - connections should be restored.
      Video to help: